Debt Collectors Act (No. 114 of 1998)
All collection activities comply with the Debt Collectors Act, including agent registration, prohibited practices, and conduct standards.
Compliance
Our debt collection practice standards and governance commitments.
Alpha Recovery operates within the full scope of South African debt collection legislation. Our processes are designed to protect debtor rights, ensure data privacy, and maintain auditable records across every stage of the recovery lifecycle.
Protection of Personal Information Act (POPIA)
Personal data is processed lawfully, stored securely, and retained only as long as necessary for legitimate recovery operations.
National Credit Act (NCA)
We adhere to NCA guidelines on credit agreements, reckless lending provisions, and consumer rights during the debt recovery process.
Council for Debt Collectors (CDC)
Operations align with CDC codes of conduct, complaint handling procedures, and ethical collection practices.
Our Commitment
- All agents trained on regulatory requirements before handling live accounts
- Communication logs maintained for every debtor interaction
- Regular internal audits to verify process adherence
- Complaints procedure aligned with CDC requirements